Cookies, which are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web.

Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.

From time to time, and occasionally after we release a updated version of Complyfile, you may need to 'clear the cache' on your computer. For example, when we upgrade the library of fonts or icons that we use, unless you clear the cache, your web browser may incorrectly look for old icons that we no longer use, causing the app to display with occasional visual imperfections.

Clearing the cache solves this.

This independent website here gives a useful overview on the different types of web browsers and operating systems / devices used. It's a good place to start if you're not sure how to clear the cache on the web browser that you use to access your Complyfile, depending on the device and browser you use.

If you're still not sure how to clear the cache, message us with (1) the name of the device you use and (2) the browser you use to access your Complyfile, and we'll dig out a help article that should do the trick.