Get Help

Complyfile is a world-class enterprise software application back by world class customer support. Although the software is designed to be intuitive and easy to use, there may be times when you just want to speak with a customer success agent. There are a number of different ways to get help with the application, many of which you will find through our Help Centre.

Help Centre

We've created a helpful knowledge base of questions and queries in our online Help Centre. You'll find a detailed step-by-step guide with pictures for every task and function you'll ever need to complete in your Complyfile.

Our Feedback Icon

The quickest way to get help is to message us through the speech bubble with a question mark icon in it, that you can see on our website, and also inside your own Complyfile. We'll get back to you directly if you're contacting us in working hours (GMT 9 a.m. – 5 p.m.), or if you message us outside working hours at Complyfile's international HQ in Ireland, we'll come back to you as soon as we're back.

On every single page of your Complyfile, you'll see the small speech bubble with a question mark inside it. Click on the question mark, and start a conversation with your Complyfile team.

Express Yourself!

And where words can't express what you feel, why not use some funky emoji or emoticons?

So if you use them while chatting with your Complyfile team, it'll appear like this:

But if you choose an emoji alone it pops straight into the Feedback Loop as a nice big sticker!


Although we prefer support requests to come through our Feedback Loop, we do like email as well. Simply email your request or questions to [email protected]


Feel free to get in touch by phone. Our office number is: +353(0)1-274-8055.

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