Using the Private Browser mode to troubleshoot an issue on your device

Support Home Get help Using the Private Browser mode to troubleshoot an issue on your device

Overview

Are you have trouble accessing your Complyfile?  Is something behaving not how you'd expect? Let's double-check to see if it's a local issue on your device. It might be a simple browser cache, plugins, or network connectivity issue.
We explore here how to use your preferred browsers' private browsing mode.  And in different browsers and operating systems. This is the easiest way to rule out the most common environmental issues.

 

Information

Sometimes browser plugins, stale caches, and other environmental  variables can cause problems. If you notice anything odd, try to use the private browsing mode in your web browser. This usually eliminates the most common browser/device issues.
The neat things about using the private browser mode is this. Before, you always had to clear the cache, or ensure any plugins weren't causing any issues.
With the private browser mode, you're using a 'cache-less' and 'plugin-less' environment.
Does the application or site runs right in the private browsing  mode? If yes, then most likely, that tells you that the issue lies within your browser or device.
Of course the opposite is also true! Things still aren't running right in the private browsing mode? Drop us a line through the chat widget or by email.

 

Google Chrome: Incognito mode

Use the Private Browser in Google Chrome. How? By opening an Incognito tab with the following keyboard shortcuts:

  • Mac: Command + Shift + N
  • Windows/Linux: Ctrl + Shift + N

Or, follow these steps to open an Incognito tab in the browser's user interface:

  1. Click on the three-dot (mceclip7.png) in the top-right corner.
  2. Select New Incognito Window.

Confirmation

A dark tab appears with a disguised-person icon in the top-right corner, as seen below. You may also get a notice with more information about this mode.

1.png

 

Mozilla Firefox: Private Window


Privately browse in Mozilla Firefox by opening a Private Window tab with the following keyboard shortcuts:

  • Windows/Linux: Ctrl + Shift + N
  • Mac: Command + Shift + P

Alternatively, follow these steps to open a Private Window tab in the browser's user interface:

  1. Click on the triple-bar (mceclip10.png) icon in the top-right corner.
  2. Select New Private Window.

Confirmation

A purple masquerade-style mask appears in the top-right corner of the Private Window tab. You may also get a notice with more information about this mode.

 

Safari: Private Window

Use the Private Browser in the Safari web browser on Mac. How? By opening a Private Window tab using this keyboard shortcut: 

Command + Shift + N

Or open a Private Window tab in the browser's user interface by going to File > New Private Window.

Confirmation

The Private Window tab has a dark Smart Search field with information about private browsing, as seen below.

 

Microsoft Edge: InPrivate Browsing

Use the Private Browser in Microsoft Edge on Windows by opening an InPrivate Window tab using this keyboard shortcut: Ctrl + Shift + N

Or follow these steps to open an InPrivate Window tab in the browser's user interface:

  1. Click on the three horizontal dots () icon.
  2. Select New InPrivate Window.

 

Confirmation

A dark blue InPrivate badge appears in the top-left corner of the URL bar, as seen below. You may also get a notice with more information about this mode.

 

Internet Explorer: InPrivate Browsing

Use the Private Browser in Microsoft Internet Explorer by opening tabs in the InPrivate Browsing mode with the following keyboard shortcuts: 

  • Windows/Linux: Ctrl + Shift + P
  • Mac: Command + Shift + P

 

Alternatively, follow these steps to open an InPrivate tab in the browser's user interface:

  1. Click on the Gear (mceclip11.png) icon.
  2. Select InPrivate Browsing.

Note we do not recommend the use of the Internet Explorer. 

Microsoft have almost completely phased out Internet Explorer, which was one of the original web browsers. It has many compatability issues with modern websites.  See this article here on Wikipedia.

Confirmation

A dark blue InPrivate badge appears in the top-left corner of the URL bar, as seen below. You may also get a notice with more information about this mode.


Credit: thanks to the Fogbugz team on whose article this Complyfile support article draws heavily

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