| If your Complyfile account is suspended because of a billing problem, we can help you resume your service. See below for why your account was suspended and how to fix your particular problem. Why my Complyfile account is suspended If you sign in to your Complyfile dashboard and see a message that your Complyfile account has been suspended, it's probably because of a billing issue. To lift the suspension and keep using your Complyfile, you're going to have to resolve the issue. How to resume service if your 30-day free trial expired When you sign up for your Complyfile, you can use your Complyfile free for 30 days. After that, you must set up billing to begin paying for service. If you don't set up billing within 30 days, we'll suspend your Complyfile until you do. What to do: Set up billing and automatic payments. |
How to resume service if your Flexible Plan's monthly payment failed
If we can't successfully charge your Complyfile billing account for a monthly payment and you don't fix the problem within 30 days, we'll suspend your Complyfile.
What to do: Fix payments to lift a billing suspension.
How to resume service if your Complyfile Annual Plan expired
(Annual Plan customers, only).
If you're on the Complyfile Annual Plan and you let your annual contract expire, we'll suspend your Complyfile until you renew your contract.
What to do: Renew an expired Annual Plan contract