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Billing Support Home Billing I just added my bank account. How long until it can be debited? Before we can debit your new bank account, we need... VAT overview All accounts with European Union (EU) business addresses are subject... Billing words to know Billing terminology can differ among countries, banks, and businesses. To... Can I pay on a monthly basis? Prefer to pay month to month? No problem. We'll debit... Can I pay on an annual / yearly basis? Prefer to pay on an annual basis? No problem, we'll... Add a new credit card for automatic payments Are you adding a card to lift a Complyfile billing... When do automatic payments occur? Once your 30-day free trial is over and your paid... Reassign your primary payment method You can easily change which credit card or bank account... Suspended account If your Complyfile account is suspended because of a billing... When do I need to complete a paper direct debit mandate? The vast majority of our customer are able to sign... What is the Unpaid Direct Debit Fee? This is a charge that is automatically applied to a... How do I upgrade or downgrade my plan? In your Dashboard, go to the Settings gearwheel in the... Set up billing and automatic payments Set up billing early during your 30-day free trial. You... VAT inclusion in costs VAT included in costs If your tax status is "Non-business,"... How do I apply a coupon code to my account? This feature's in development. In the meantime, if you have... Bank Accounts In some locations, you can pay for your Complyfile subscription... What is Direct Debit? (Only available in the US, UK, and some European countries).See... Payment by credit card or debit card For countries where payments by automatic bank transfers (also known... Can we pay by invoice billing? No. Complyfile is designed to handle billing through automatic charging... Turn on auto-renewal for Annual Plan If you make payments for your Complyfile subscription on the... To switch Complyfile billing plans Sign in to Complyfile Dashboard. Go to the Settings gearwheel.... I got an email to say my payment didn’t go through, what do I do? Don't worry, we'll try it again; and if it still... Fix payments to lift a billing suspension If your Complyfile service is suspended because your monthly payments... Renew an expired Annual Plan contract If you make payments for your Complyfile subscription on the... Why payments fail Ifwe try to charge your Complyfile billing account for an... Payment options in my country Complyfile accepts payments for service subscriptions in more than 230... Update an expired credit card Are you updating an expired card to lift a Complyfile... Remove a payment method If you no longer want to make payments using a... Bank account information To protect your financial information, we don't show the bank... Why do you offer the annual plan alongside the monthly one? You don't purchase Complyfile. You hire us to help you... Why do you take payment by Direct Debit? We're a web-based business We’re a web-based business so accepting... Add a new bank account for automatic payments (direct debit) Add a new bank account for automatic payments (direct debit)... Where can I find my organisation’s invoices? In your Dashboard, go to the Settings gearwheel in the... Can I print out my invoices? Yes. In your Dashboard, go to the Settings gearwheel in... Cancel your Complyfile subscription If you no longer want to use your Complyfile, simply...