The vast majority of our customer are able to sign up using paperless Direct Debits. However there are a few limited circumstances where the direct debit scheme requires a paper form to be completed and posted to us. You will need to complete a paper Direct Debit mandate in the following scenarios:

Joint Bank Account?

If you are signing up for the Direct Debit payment option using a joint bank account you'll need to complete a Direct Debit mandate form. So if there are two individuals on the bank account name, a paper form will be required.

Bank Account name different from Complyfile Account name?

If you are signing up for the Direct Debit payment option using a bank account which has a different account holder name to the Complyfile account holder name you'll need to complete a Direct Debit mandate.

Reactivate a previously cancelled Direct Debit with Complyfile?

If you would like to reactivate a Direct Debit payment option that your bank may have cancelled previously, you'll need to complete a Direct Debit mandate.

Switching Bank Accounts?

If you are switching your Direct Debit from one bank to another, you'll need to complete a Direct Debit mandate.

To download the Direct Debit mandate form email [email protected] for a form, we'll email it back to you, you just fill it out and and post back the original to us at: Complyfile, West Lodge, Annacrevy, Enniskerry, Bray, Co Wicklow, Ireland.

Please note: customers of AIB bank will need to send a letter directly to the bank advising of the re-activation of the Direct Debit to us.

Once your Direct Debit has been set up by the bank we will post you a letter to let you know that it has been activated.