How do I change my password?

1. Go to the login page

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  • Type your email address for your Complyfile account in the screen that appears next:

Click reset password

2. Check your Complyfile account email address

Check your email address that you registered for your Complyfile account, and click the 'Reset your password now' link in the email.

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3. Create a new secure password

Your Complyfile password needs to be secure. Don't use a password from another site, or something too obvious like your pet's name.

Use at least:

  • 8 characters, up to a maximum of 15 characters in total
  • one number
  • one uppercase letter
  • one lowercase letter

If you'd like to enable an additional layer of security on your organisational Complyfile account, you can enable 2 Step verification

Reset password screen

X tells you it is a weak password

Strong password created

Green tick shows correctly inputted a second time

Phone verification

2 step verification screen

4 digit code to your phone

4 digit code

Your password has now been reset successfully.

4. Problems?

Still having trouble with your password? Contact Complyfile

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